Frequently Asked Questions
Where should I send my samples?
Samples should be sent to 5485 Conestoga Ct Ste 210 Boulder, CO 80301.
If you are sending samples to be analyzed for a custom set of primers please make sure to contact us before shipment.
Can I send samples on a weekend?
We will not be able to receive samples on Saturday or Sunday. Please make sure that your samples arrive Monday-Friday so we can process them.
How should I package samples for shipment?
Small numbers of filters can simply be mailed in the provided blue bubble mailers. If you are shipping a large volume of samples they can be packaged in any box or envelope. There is no need for insulated shipping containers. We recommend using FedEx or UPS two-day shipping.
How long after you receive a sample can I expect results?
qPCR results will be returned within a few days to a week assuming we have an assay ready to go. If we need to order a new assay turnaround time will increase.
For anything NGS, it takes 4-6 weeks for data return because of the additional sample preparation necessary.
We can expedite services for an additional fee. Please contact us to discuss.
How do I access my data?
A link to access your results will be emailed to you when they are available. Return to JonahDNA.com at anytime to view or download.
Where can I buy kits?
How do I store kits?
Our DNA kits should be stored at room temperature. There is no shelf life for them so it is fine to order multiple kits at once and use them as needed.